Frequently Asked Questions
||8am – 5pm
||8am – 1pm
||1pm – 5pm
||5pm – 6pm
|Birth to 3 years
|3 – 5 years
*Lunch is an additional £2.00 per day
When do I need to put my child’s name down?
||8am – 6pm
||8am – 1pm
||1pm – 6pm
||3pm – 6pm
We recommend as soon as possible to secure your place as the nurseries can fill up very fast. You don’t need to make an appointment, but we do ask that you try to avoid for lunch times as it can be quite busy and you will not see our children during play.
What will my child need when they start?
How do you keep children safe?
- Formula or expressed milk and bottles. We will make fresh bottles for each feed and have sterilising equipment available.
- Nappies and wipes
- Named spare change of clothes plus extra if toilet training
- Appropriate outdoor clothing for the season
- Photos for us to create a family book
- Circumstance form to be fully completed
Our nursery’s and nursery grounds have high fences and railings, these are checked each day by practitioners to ensure they are secure. There are entry systems at each nursery to ensure safe entry and we have stringent systems in place regarding children arriving and being collected.
All practitioners have a DBS check and 2 references are gained prior to starting. All practitioners regularly update their training and child care knowledge.
All practitioners attend Safeguarding training, and this is updated every 3 years. Safeguarding is a regular agenda item during our staff meetings and our safeguarding policy
is updated as legislation changes and new information becomes available. All practitioners are aware of the procedures to be followed if they think a child may be at risk of harm.
All practitioners have First aid training and during induction practitioners watch a short film on what to do if a child is choking, we avoid circular foods particularly with children under the age of 2 years as these can be hazardous. Accidents are carefully monitored and we ask parents to complete existing injury forms for children arriving with bumps and grazes.
We are a mobile phone free setting, parents, practitioners and visitors are unable to use their mobile phone on the premises.
Risk assessments are carried out regularly for our activities and experiences. Children are taught how to risk assess for themselves when using the equipment and resources.
What are staff child ratios?
0-2 years 1:3
2 -3 years 1:4
3-4 years 1:8
How am I invoiced?
You are invoiced annually, and fees can be paid monthly or weekly. Payments can be made by card, cash, bank transfer or childcare vouchers.
How can I apply for early years funding?
We are able to offer funded places for 2, 3 & 4 year olds. Please follow the link on our home page
What happens if I am late?
We understand that occasionally things happen which may mean you are late collecting your child, if this is the case please telephone us as soon as possible. If you will be arriving later than 6pm 2 staff will stay with your child and we will keep them entertained until you arrive. Please note persistent lateness will result in penalty charges being applied.
If you have not let us know you are going to be late and you do not arrive to collect your child, we will attempt to contact you, and everyone listed on your child’s emergency contact list. If after repeated attempts we are unable to contact anyone we may notify Children’s Services.
What will my child receive for their meals and snacks?
We are a healthy eating nursery. We have a cook that provides a home cooked 2 course nutritional menu, click here to view our menus
. We can cater for different diets, special requirements and medical needs.
For our young babies we will follow your home routine, we can support you with baby led weaning, or liquidize or finely chop our meals.
We are able to safely store expressed milk for our breast fed babies.
How will you meet my child’s individual needs?
Happy Stars is committed to providing equality of opportunity and anti-discriminatory practice for all children, families, staff members and visitors. Everyone is made welcome and we are fully committed to valuing diversity.
Your child’s key person will discuss with you regularly your child’s learning, care and developmental needs so that together you can plan next steps for their learning and development. We work with you, as parents, to identify where your child might need additional support so that we are able to provide this together.
We believe that all children should have the opportunity to have a fun filled early years experience regardless of any medical needs which they may have. Our practitioners have undertaken training and have experience of supporting children with a variety of medical and care needs such as –
What do I do if I have a complaint?
- Administration of insulin
- Stoma care
- Gastronomy peg
We are not perfect and on occasion we may make a mistake, if we do please talk to us and we will do our best to rectify it.
If you do not feel we have responded appropriately you are able to notify Ofsted.
Telephone: 0300 123 1231
Address : Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD